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FAQ
The Serra Residences: common questions
Price, TOP, facilities and buying. If your question isn’t here, send it to us on WhatsApp.
Tenure and pricing
Is The Serra Residences really freehold?
Yes. The development sits on freehold land, redeveloped from the former Pastoral View and 11 Bassein Road site. See the freehold page for the data.
Is The Serra Residences launched, and what are the prices?
Yes, it is open for sales. As at 28 Oct 2026, 108 of 133 homes are available, with prices from about $2.27M ($3,191 psf) to about $6.40M ($3,650 psf) on the homes priced today. Prices for Level 23 and above are not yet released. See the pricing page.
When is the expected completion (TOP)?
Expected completion is Q4 2030, based on the current construction timeline. It may change and will be confirmed closer to completion.
Units and layout
What unit types are available?
Seven types in 13 layouts across 133 homes, from 2 Bedroom + Study to Penthouse, split between Levels 4–16 and Levels 18–28. See sizes and floor plans.
Can I see each unit’s view and facing?
Yes, in our 3D explorer. It simulates the facing, view and sun for all 133 homes.
Which units come with a private lift?
The 4 Bedroom Premium, 5 Bedroom Premium and both Penthouse types, accessed via Levels 1, 2, 3 or 17 depending on stack.
Are the windows double-glazed?
No. If sound insulation is a priority, let us know and we can flag which stacks face quieter sides.
Is gas provided in every unit?
Provision varies by unit type. We can confirm which homes include piped gas.
Is EV charging available?
Power provision for EV chargers has been factored into the carpark design. Please confirm lot allocation and charger rollout with us.
Facilities and building
What are the facility operating hours?
Shared facilities operate from 7am to 10pm daily.
How many lifts does the building have?
Exact lift specifications can be shared on request. Private lifts additionally serve the premium and penthouse stacks.
How is parking allocated?
There are 106 lots across Basement (33), Level 1 (52) and Level 2 (21), including accessible lots, plus 23 bicycle lots. Penthouses come with a dedicated lot.
Is entry to the building and facilities secured?
Yes. Access to the development, including lifts and facility decks, uses QR or card-based entry.
How much of the site is greenery?
About 50% of the site is softscaped, across the wellness garden, retreat lounge, zen deck and pool surrounds.
Location and access
How far is it to Novena MRT?
About a 10-minute walk via a sheltered underground link through Tan Tock Seng Hospital to Exit A.
Is there a direct route to St. Joseph’s Institution Junior?
Yes. It is about 10 minutes on foot via a pedestrian overhead bridge, or about 2 minutes by car.
Where is the sales gallery or showflat?
At 11 Bassein Road, S309839, next to the site at 7 Bassein Road.
Buying process
Who is the developer?
Far East Organization, with over 780 developments and 55,000 homes since 1960, and 14 FIABCI World Prix d’Excellence awards.
Who handles the legal side of the purchase?
The appointed conveyancing solicitor for this project is Dentons Rodyk & Davidson LLP.
How do I book a showflat visit?
Message us on WhatsApp and we will confirm a time that works for you.
Still have a question?
Send it to us and we will get you a straight answer.
We usually reply within the day.